Here are our payment options.
Credit Cards: We accept credit cards backed by the major providers on our website, including Visa, Mastercard, American Express, and Maestro. Unfortunately, we don’t accept all existing debit cards. If you’re having trouble checking out, please email us at firstname.lastname@example.org so we can provide assistance.
PayPal: We currently do not accept Paypal.
GooglePay: If you have a Google account with GooglePay enabled, you can use GooglePay on both desktop and mobile.
I’m seeing a payment error when I try to check out. How can I fix this?
If you’re receiving an error message when trying to submit your payment, there’s most likely an error or a typo in your billing information.
If the error message says “Your payment details couldn’t be verified. Check your card details and try again,” the issue is typically caused either by the credit card number or CVV you entered.
If the error message says “Security code was not matched by the processor,” the issue is probably caused by the CVV you entered.
I was charged more than once for an order. What should I do?
If you see multiple charges for the same order on your bank statement, check your email to see how many order confirmations you received.
If you only received one confirmation, chances are only one of the charged orders went through. The other charge(s) on your statement will likely disappear in 2-3 business days. If you continue to see these duplicate charges, email us and we'll rectify it.
If you did not receive any order confirmation by email, then none of the charged orders went through. Attempt placing the order again, double-checking that all billing and shipping information is correctly inputted. The charges on your statement will disappear in 1-2 business days. If they don't, email us at email@example.com.
Further note about credit card payment details:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.